Abstract
Although many studies have assessed the effects of networking and government assistance programs on small business success, little attention has been paid to the opportunities afforded by technology for owner-managers in the same industry to offer soft support, such as advice, to one another. Here we examine arts and crafts e-commerce, a context conducive to comparing distinct types of advice and support, and where a great deal of peer assistance is exchanged via formal and informal networks. Survey results from 343 artisan entrepreneurs show that motivational differences influence which types of advice and support they value and which they are most likely to provide to others.