Abstract
•Identification & prioritization of performance indicators of the E-Waste supply chain.•Supply chain Operations Reference model to evaluate E-Waste supply chain performance.•NGT & BWM methods for performance evaluation & for importance of weighted criteria.•Validation of the proposed model in E-Waste supply chain organizations in New Zealand.
From a sustainability perspective, the performance of a company's supply chain will be satisfactory when it has reached in all aspects a desirable eco-environmentally friendly level. Assessing the sustainability performance in the closed-loop e-waste supply chain becomes vital because its activities are primarily targeted towards sustainability goals related to the process of production, supply, recycling, and disposal of electrical components. This study evaluates the performance of e-waste supply chain sustainability and identifies its performance indicators as a framework for evaluating supply chain performance using the Best-Worst Method (BWM), which is a multi-criteria decision-making (MCDM) approach. For this, the supply chain operations reference (SCOR) model is considered the basic performance evaluation reference. Moreover, through reviewing the literature, the complementary indicators of this model, especially in terms of sustainability, are added to the performance evaluation indices using the Nominal Group Technique (NGT). After specifying and forming a performance evaluation hierarchy, the BWM method is used to determine the criteria score. The results of implementing the framework on some well-known supply chains in New Zealand indicate that the attributes of “Costs,” “Quality,” and “GreenScor” are crucial for achieving high performance, while in this developed country, there is less concern about social issues.