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Improving operational efficiency in an inner-city emergency department
Journal article   Peer reviewed

Improving operational efficiency in an inner-city emergency department

Sanjeev K Bordoloi and Keith Beach
Health services management research : an official journal of the Association of University Programs in Health Administration, Vol.20(2), pp.105-112
05/01/2007
DOI: https://doi.org/10.1258/095148407780744660
PMID: 17524222

Abstract

Efficiency, Organizational Emergency Service, Hospital - economics Emergency Service, Hospital - organization & administration Emergency Service, Hospital - utilization Health Services Needs and Demand Hospital Costs Humans Internship and Residency Patient Admission Process Assessment (Health Care) Software Design Total Quality Management Triage Waiting Lists Time and Motion Studies United States
Saving lives in a high-volume, high-acuity inner-city trauma centre demands operational excellence. We conducted our research in an emergency department where treatment of Acute Coronary Syndrome is a critical operation. Our study results in a better understanding of patient flow, analysis of the waiting lines and an optimization model for labour cost minimization.

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