Achieving customer service excellence using lean pull replenishment.

Journal article

Open access

Sameer Kumar, David Choe and Shiv Venkataramani

International Journal of Productivity and Performance Management, Vol.62(1), pp.85-109

2013

Abstract

Six Sigma

DMAIC

Lean Pull Replenishment

Process capability

Process improvement

Quality assurance

Telecom

Customer service

Customer service management

Business Administration, Management, and Operations

Management Sciences and Quantitative Methods

Operations and Supply Chain Management

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Title: Achieving customer service excellence using lean pull replenishment.
Author/Creator: Sameer Kumar - Univeristy of St. Thomas
David Choe - TE Connectivity, Shakopee, MN
Shiv Venkataramani - TE Connectivity, Shakopee, MN
Publication Details: International Journal of Productivity and Performance Management, Vol.62(1), pp.85-109
Academic Unit: Operations & Supply Chain Management
Language: English
Resource Type: Journal article
Record Identifier: 991015132308403691