Abstract
Organizations and managers need to consider multiple criteria when they want to evaluate or rank their available plans and alternatives. A proper decision-making process enables organizations to select and implement strategies that are more in line with their business goals and prospects. Problems arises with some issues in a complex decision-making environment, that, if not addressed adequately, can limit organizations from selecting the best and most desired alternatives. Issues include the lack of enough information about criteria, the dependence of criteria, and expert judgment inconsistency during the decision-making process. We introduce a new multicriteria decision-making model (MCDM) in this article. The model interactively modifies the inconsistent judgment of experts. The inadequacy of criteria and complementary and supplementary properties of criteria are also introduced and discussed. These items help guide how organizations and managers can utilize the model to overcome the identified decision-making problems.