Abstract
Addressing the development challenges in resource constrained countries like Uganda requires leaders in the public service sector with the resolve to challenge the status quo and ensure accountability and adequate service delivery to the citizens of these countries. However, the quality, capacity, abilities and, integrity of some leaders in Uganda’s public sector who are entrusted to steer and implement the necessary transformation and changes have been questioned over the years. This intrinsic case study explored the unique leadership approach of Jennifer Semakula Musisi the first executive director of Kampala Capital City Authority (KCCA) who has challenged the status quo, created options and opportunities for Kampala city dweller, clarified problems and choices and, built moral capital based on values and has restored the image of some public institutions in Uganda. Ms Musisi has redefined public service delivery in Uganda and provided a vision of possibilities and a promise of a better community in Kampala. This study found Ms Musisi leadership approach to be authentic and transformative built on moral values, faith, honesty, integrity, trustworthiness, reliability and accountability.