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Global Risk Leadership and Resilience: A US/India Information Technology Start-up Case Study
Dissertation   Open access

Global Risk Leadership and Resilience: A US/India Information Technology Start-up Case Study

Patricia Connolly Stephan
EDD, University of St. Thomas, Minnesota
2017

Abstract

Enterprise Risk Management Risk Leaders/Leadership Contagion Risk E-Commerce Digital Disruption SAAS Start-up Technology India Education

Globalization can take many forms. In the case of a technology start-up firm operating across cultures, it could be said that its world is fundamentally global. More properly stated, E-commerce Start-up (ECS) operates within a global high-tech network and thus finds itself to be competing within (and outside of) a highly interconnected system of data, commerce, and emerging economies as a service provider to some of the United States’ most recognized brands. This interconnectivity serves as a central fact for the IT firms and its risk management efforts. Beyond the obvious exposure to global risks, how does operating across cultures affect risk management and risk leadership practices within ECS? The evolutionary story of ECS, from launch to acquisition, and the analysis of four scenarios presented in this case provide insights into the challenges facing operating organizations and the risk leadership capabilities needed to recover from internal and external threats.

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